Refund policy
EXCHANGE AND REFUND POLICY
For your convenience, our merchandise may be exchanged or returned for a store credit. We do not offer refunds, however, our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
Due to hygiene reasons, we're unable to return swimwear and underwear.
CHANGE OF MIND
We do not offer refund for change of mind. If you have changed your mind and you are able to provide satisfactory proof of purchase, we may offer you an exchange or store credit provided that the merchandise:
· Returned within 14 days of original purchase, with original receipt
· Is returned in a saleable condition
· Is unworn and unused with all original, sealed packaging and tags attached
· Is not subject to the exclusions (listed below)
If you are unable to provide satisfactory proof of purchase, we at our discretion reserves the right not to offer an exchange or store credit for change of mind. In such cases, we may provide you an exchange to the current value of the merchandise or store credit. We are not required to provide you with a copy of your original receipt to facilitate an exchange, store credit, insurance or warranty claim.
HOW TO RETURN YOUR ITEM
Thank you for checking that your order is eligible for returning (see above) before proceeding.
In Person:
Present your receipt/proof of purchase at our store within 14 days of order receipt.
We are located at 83 Murphy Street, Wangaratta VIC 3677.
By Post:
Post your item along with the original invoice to:
Donna Bella Returns
83 Murphy Street
WANGARATTA VIC 3677
All return postage costs are to be covered by the customer.
Questions? Please email us shop@donnabellalingerie.com.au
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at shop@donnabellalingerie.com.au
We allow credits, & exchanges only on full price items.
We do not provide price adjustments for prior purchases during Sale or Promotional Periods. We do not accept refunds for full price items when they are listed on sale.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.